Ingenuity Winter 2018

Pond Ingenuity Winter 2018 5 mline ing the Design-Build delivery process organization — you know who to call, and you develop a level of trust and dependability, make us more comfortable as we move forward.” Pond’s consultative, relational approach has reinforced the firm’s ability to understand what the ultimate outcome of UNG’s projects looks like. Additionally, according to Smith, the design component is highly consequential and strengthens their ability to successfully fulfill project goals both on time and within budget. He reiterates that trust has to be built over time and is essential in forging a relationship that leads to the awarding of larger projects. He adds, “This relationship reinforces one of our important corporate values. We want to be our clients’ first choice. The success we’ve had in building that relationship with UNG has enhanced our ability to bring that highly collaborative approach to other clients. It reinforced to our entire team the value of our unique capabilities as a fully integrated design- build firm. It’s really easy to talk about it and identify it as a concept,” remarks Smith, “but when you put it into practice, and you hear the client’s feedback ― that they value and appreciate it, that drives it home for us and helps us stand behind it as real added value and as a market separator.” Sam Smith | Program Manager . “We are very happy with the outcome of our projects. It’s been quite an effective mechanism for us to get things done.”