Under our current contract, Pond has completed thousands of repairs to virtually every possible component on a fueling system. We have completed over 13,000 Service Orders with most representing multiple repairs of easily over 25,000 repairs. At any given time, we are working on hundreds of service orders that are in the process of being precisely defined and approved.

Repair, replacement and other construction services are generally required when existing systems have failed or are deemed not suitable for continued service, either through the preventive maintenance program or as determined by the QAE and facility operations personnel. When deficiencies are identified during field activities, the problem is documented by the maintenance team using both written description as well as digital photographs where appropriate. If the repair is not complex, a Service Order is initiated. If complex, the work will be reviewed by the Project Manager and Pond’s engineering staff to determine the appropriate corrective action needed.

On larger repairs, a follow-up visit to the project site may be performed to gather the data needed in order to make a complete recommendation. A detailed trip report will be developed outlining the corrective action, materials, manpower, tools and equipment needed, and a cost for the work. The report will be submitted to CEHNC for review and coordination. Once the repair action is approved, Pond will prepare the necessary documents. For smaller repairs, the documentation may be limited to a written scope with sketches and photographs. For larger work, system drawings may be required to adequately document the work and obtain the permits needed on base. Pond will use these documents and work with the selected subcontractor, or other local specialty contractors as needed, to execute the work. Larger repair activities will include full time on site supervision by Pond personnel to serve as QC and Safety oversight, ensuring the work is done properly and safely.

The subcontractor network of sixteen pre-approved companies includes a variety of skills and expertise in addition to the geographic coverage needed for the maintenance and emergency response efforts. For repairs, the select subcontractor may not be the same as the maintenance effort based upon the skills needed. Key subcontractors have been identified in control system repair and troubleshooting, hydrant and aviation fuel systems repairs, ground fuel dispensing systems, and large bulk storage tank and piping system repairs. Where additional expertise is needed, Pond will solicit proposals from qualified contractors to ensure best value to the government. Each subcontractor has documented experience, qualifications, QC procedures and Safety plans in order to be considered for the program. Over the past two and a half years, over fifty subcontractors have supported the program.

Once repairs are complete, the system is restarted and operationally tested as required. A report is prepared, to include applicable drawings, documenting the work completed and copies provided to CEHNC and base operations personnel. The Service Order is closed out only when the End user has accepted the work on site. This final inspection of the work is critical to ensure expectations are being met.

The repairs completed to date range from simple hose and nozzle replacements on ground fuel dispensers, to calibration of control valves and PLC systems. The smaller repairs can include simple component replacements performed during a scheduled quarterly visit to larger coating projects. The average Service Order value is between $5,000 and $7,000